FrontLine Service has increased staffing for crisis chat and text services to respond to the growing number of individuals reaching out for help through messaging, especially adolescents and young adults.
FrontLine’s Crisis team provides 24/7/365 support to people experiencing suicidal ideation, emotional distress, substance use challenges, or a mental health crisis.
By supporting FrontLine Service, you are reaching out to children like Mia, who at 8 years old had to call 911 when her mother overdosed. Michael, a FrontLine therapist, helped Mia understand that she is not bad, and that her anger and outbursts are natural reactions to the traumatic events she experienced.
This fall, five FrontLine Service staff will attend Case Western Reserve University (Case) Weekend Program with up to 50% reduced tuition towards earning their master's degree in social work at the Jack, Joseph, and Morton Mandel School of Applied Social Sciences.
A year ago this month, the U.S. Substance Abuse & Mental Health Services Administration launched the 988 Suicide & Crisis Lifeline to ensure that everyone in the U.S. has access to services like FrontLine’s Crisis Call Center—simply by dialing 9-8-8.
On its one-year anniversary, here are 3 takeaways from the inaugural year of 988 in Cuyahoga County:
May 23, 2023 — A team of 13 Turner Construction staff volunteers spent the day at FrontLine Service to convert an old records room into a resiliency space for FrontLine staff. Every May, Turner Construction supports local partners in honor of its Founders’ Day of Service.
"In this year's annual report you will see many examples of what it means to be a FrontLiner. You will learn how FrontLiners are changing the agency’s culture, leading us to be an anti-racist organization. You will read how the launch of the national 988 hotline in July made FrontLiners easier to reach for those who need help during crisis. And you will discover that FrontLine’s nationally recognized Traumatic Loss Response Team is being replicated in other cities. Thank you for being a FrontLiner!"
The FBI Office of Public Affairs in Washington, D.C. has awarded Grace Leon with the 2022 Director's Community Leadership Award for her service as a liaison between Cleveland homicide detectives and families dealing with tremendous grief.
Grace will travel to Washington, D.C. in May to be recognized at a national ceremony.