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FrontLine Service is a Great Place to Work!

FrontLine Service is a dynamic non-profit organization serving the Cuyahoga County area of Ohio. As winners of the NorthCoast 99 Award for excellence, we look forward to adding individuals to our team that embody our values of community service. We are seeking dedicated individuals to join our team.



FrontLine Service offers full time employees competitive and comprehensive benefits which includes:

  • Medical, dental and vision for family which includes domestic partner
  • Flexible spending account
  • Long and short-term disability
  • Life and accidental death and dismemberment
  • 403 (b) retirement plan with an agency match
  • Generous paid time off including vacation, sick, personal and holiday time
  • In-House trainings which include CEU’s
  • Free parking
  • Mileage reimbursement
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Flexible work schedule
  • Gain experience working with best practice and evidence-based models

Staff Wellness

FrontLine Service is committed to staff wellness and formed a strategic Wellness Committee.  The committee organizes health initiative such as Cleveland Corporate Challenge, yoga-at-work, walking competitions, Biggest-Loser competition and Weight Watchers at work.  The committee is comprised of staff members who are promoters of healthy lifestyles.

FrontLine Service is committed to addressing staff’s Compassion Fatigue.  The work of helping traumatized people is gratifying but also brings risks for the clinician.  Listening to client’s stories and observing the effects of trauma, mental illness, addiction, homelessness and poverty on their lives can cause negative psychological  reactions in staff.  Charles Figley has called this phenomena compassion fatigue or “the cost of caring.”  FrontLine Service serves a diverse group of clients including homeless individuals suffering with mental illness and addiction, individuals experiencing psychatric crisis, and individuals who are surviors of complex trauma many of whom are children.  FrontLine Service recognizes that our staff are at risk of compassion fatigues and began the “Helping the Helpers” project in 2009.  The agency acknowledges the effects of trauma exposure for staff and creates opportunities for dealing with these effects within the work environment.  FrontLine Service’s Medical Director, Dr. Cynthia Vrabel serves as the project leader.

Not from Northeast Ohio?

One of the many benefits of working at FrontLine Service is living in Northeast Ohio.  Please check out all Northeast Ohio has to offer for work and living. Visit the website: to find information on recreation, work and life in Northeast Ohio.