Job Openings

  • Interested in applying for an open position? Complete a an Employee Application
  • Applications may be mailed, faxed to (216) 861-7072 or delivered in-person to:
  • FrontLine Service
  • Attention: Human Resources Department
  • 1744 Payne Avenue
  • Cleveland, OH 44114
  • If you have questions please contact HR at (216) 274-3310

Housing Case Manager

Summary:  We are looking for enthusiastic, passionate candidates for our Housing First program, a cutting edge treatment model incorporating practices of harm reduction and trauma informed care in order to offer assistance to people as they find their way on the journey from homelessness through the recovery process.  Reporting to the program manager and as a part of the Housing Department and multidisciplinary team, you will be providing  Medicaid reimbursed services as well as innovative, less restrictive and more creative grant based services in one of 9 , soon to be 10 , groundbreaking permanent supportive housing sites and in the community throughout the Cleveland area. As a case manager, you would be responsible for assisting a caseload of individuals through maintaining permanent housing and providing practical support with their management and recovery from mental illness, substance use and trauma disorders.

Qualifications:  Bachelor’s degree in human services, psychology, sociology, criminal justice or related field and at least one year direct service experience.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Client Advocate

Summary: Provides guidance and instruction to foster emotional, physical and mental growth of clients of Safe Haven Programs through therapeutic intervention and positive role modeling. Assist clients in day-to-day living activities adhering to established regulations, guidelines and standards.

Qualifications:  Must possess a high school diploma with a minimum of one year experience with homeless and/or mentally disabled population or in a direct care role. Valid driver’s license with less than six points, proof of insurance along with operational vehicle, required.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Employment Specialist

Summary: Under general supervision, carries out the services of the IPS-supported employment program by assisting consumers obtain and maintain employment that is consistent with their vocational goals.  Completes and maintains progress notes and documentation according to agency and regulatory service standards.   Engages consumers and establishes trusting, collaborative relationships directed towards the goal of competitive employment in community job settings with other workers who may or may not have psychiatric disabilities.

Qualifications:  Bachelor’s degree with specialization in social, behavioral or human services or business, and a minimum of one year related experience.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Crisis Intervention Specialist-Children Who Witness Violence Program

Summary:  Under general supervision and working as part of the Children Who Witness Violence Team (CWWV), provides assessment and crisis and acute trauma intervention services to children and their families who have witnessed violence.  Assists families in planning for safety and in understanding the potential impact of the incident on children.  Assess for needs as it relates to the traumatic event and links families to appropriate resources.  Completes and maintains service documentation according to agency and regulatory standards.

Qualifications:  Must have a LSW or LPC licensed and working towards a Master’s degree.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Behavioral Health Therapist-Housing Program

Summary:  Under the general supervision of the Program Manager in their assigned department, the Behavioral Health Therapist will work as a practitioner, providing a range of prevention, assessment, and intervention services. The Behavioral Health Therapist will also provide individualized and group psychotherapy services to address a wide array of issues, including mental health, substance use, and trauma.Conducts diagnostic evaluations that are sensitive and responsive to client cultural and ethnic backgrounds, functioning and needs, as well as environmental and situational factors by collecting and evaluating client information. Must be able to complete and maintain service documentation according to agency and regulatory standards.

Qualifications:  Must have a LSW or LPC license.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Director of Cleveland Mediation Center

Summary: The Director of Cleveland Mediation Center (CMC) is responsible for developing, facilitating and communicating the vision, scope and goals of the CMC program, and directly supporting FrontLine Service’s strategic plan. He/she is responsible for the program’s delivery of quality mediation and training services to individuals and entities and oversees the administrative, management and day-to-day operations of CMC.  He/she develops, directs and supervises the CMC initiatives and is responsible for establishing and monitoring quantitative, fiscal, quality improvement and efficiency targets and outcomes.  The Director is responsible for ongoing review of current CMC initiatives, carrying out strategic activities to identify gaps in the community and opportunities for program growth that support the mission of FrontLine Service.  The Director of CMC is responsible for supporting and prioritizing the agency’s service philosophies, to include trauma-informed care and staff resilience. This person reports to the Chief Executive Officer and collaborates closely and consistently with other agency leaders regarding CMC and FrontLine activities.

Qualifications:  Must have a Masters’s degree in business or related field.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Crisis Intervention Specialist – St. Vincent Charity Psychiatric Emergency Department

Summary: Under general supervision and working as part of the Mobile Crisis Team (MCT), provides crisis assessment and crisis intervention services to adults who present a need of mental health services at the St. Vincent Psychiatric Emergency Department. These services include providing individuals with information about community resources, assistance in referrals to community providers, suicide prevention and planning for safety and crisis assessments.  When necessary, the CIS is able to coordinate emergency psychiatric care through either the FrontLine Service clinic or St. Vincent Charity Psychiatric Emergency Department. Schedule hours are Five (5), 8-hour shifts, days vary but include afternoon shifts and/or weekends.

Qualifications:  Bachelor’s degree in social work, psychology, sociology or related field, with a minimum of one year professionally supervised work in the delivery of mental health, chemical dependency and/or social services. LSW, LISW, LPC or LPCC required.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Child Crisis Intervention Specialist – Child Response Team

Summary:  Working as part of the Mobile Crisis Team (MCT), performs crisis screening, hotline, referral/information and enrollment services to children who present in need of mental health services. Provides mobile crisis assessment and crisis intervention services to children and families who present in a mental health crisis. Makes treatment recommendations, and develops, completes and monitors individualized service plans (ISPs). Coordinates the utilization of other County funded crisis and emergency services. Completes and maintains service documentation according to agency and regulatory standards.

Qualifications:  LSW or LPC Bachelor’s degree in social work or counseling and one year applicable work or internship experience.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


LPN – Part-time Weekends

Summary: Under direction of the Nurse Manager, the Crisis Stabilization Unit Nurse is responsible for coordinating all aspects of the pharmacological management services to clients in the Crisis Stabilization Unit. He/she will collect information that will be used to identify health issues and needs of the clients. They will provides ongoing medication and diagnosis education and monitoring. They will work with the program psychiatrist to initiate and stabilize clients on medications.

Qualifications:  Must have an LPN or RN.

Shifts currently available are Saturday & Sunday 1st, 2nd and 3rd shifts.

Interested in applying?

Email your resume to Elizabeth Shepard or Fill Out Application Here


TF-CBT Independent Counselor

Summary: Under general supervision of the Defending Childhood Program Manager, but working independently, the Trauma Focused Cognitive Behavioral Therapy (TF-BCT) Counselor will provide a range of prevention, assessment, and intervention services with individuals who are experiencing significant emotional and behavioral difficulties related to traumatic life events. Must be able to complete and maintain service documentation according to agency and regulatory standards.

Qualifications: LISW or LPCC required. Master’s degree in social work, counseling, psychology, sociology or related field and one year applicable work or internship experience, or a minimum of four years professionally supervised work in the delivery of mental health, chemical dependency and/or social services.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here