Online chat is available Monday thru Friday: 3:00 pm to 9:00 pm

24/7 Crisis Hotline: 216.623.6888

You must first agree with our terms of service to Chat Online.

Lifeline Chat Terms & Conditions

USE OF THIS SERVICE IS BOUND BY THIS TERMS AND CONDITIONS Please read the following statement before using this service. By using MCT Crisis Chat, which is operated by FrontLine Service you agree to the terms described below. If you don’t agree to the terms, you may not use this service.

Modification of the Terms, Conditions and Privacy Statement

This statement may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service. Nature and Use of Information Provided through This Service YOUR PARTICIPATION IN MCT CRISIS CHAT DOES NOT CONSTITUTE MENTAL HEALTH CARE OR TREATMENT AND DOES NOT CONSTITUTE AN ATTORNEY-CLIENT RELATIONSHIP, A THERAPIST-PATIENT RELATIONSHIP OR ANY OTHER SORT OF CONFIDENTIAL RELATIONSHIP. THIS SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. FrontLine Service and any of their employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in MCT Crisis Chat. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. FrontLine Service and any of their employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this service. Without limiting the foregoing, in no event shall FrontLine Service be liable for any special, incidental, consequential, or indirect damages. This service is provided on an “as is” basis and “as available” basis. FrontLine Service expressly disclaim all warranties of any kind, whether express or implied and make no warranty that MCT Crisis Chat will a) meet your requirements; b) be uninterrupted, timely, confidential, secure, or error-free; or c) meet your expectations.

Privacy and Security

We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected on you will not be shared or disclosed with any third party. We do, however, reserve the right to disclose any personal information to the authorities at our sole discretion and as required by law. Despite these protections, the Internet remains an imperfectly secure environment, and FrontLine Service cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that FrontLine Service has no liability regarding unauthorized access to this service by a third party.

Do you agree to the Terms and Conditions?


Supported Employment

FrontLine Service is dedicated to helping individuals overcome challenges related to homelessness, crisis, trauma and other issues.  As one component of that recovery process, FrontLine offers employment assistance services to connect qualified individuals with job opportunities and maintain long-term employment success.


  • No Cost to the Employer – Our high-quality job placement services and ongoing support are offered at no charge to employers.
  • Individualized Job Matches – When a job-seeker expresses an interest in working for you, we learn about your hiring needs and preferences to ensure a successful job match.
  • Ongoing Support – Our Employment Specialists offer ongoing support and consultation to you and your new hire to achieve long-term success.

It is our top priority to ensure that we match an employee to an employer based on skills, preferences and needs.

Contact an Employment Specialist Today at 216-336-6948

Download a Supported Employment Brochure