Our Services

Our Mission: Reaching out to adults and children in Northeast Ohio to end homelessness, prevent suicide, resolve behavioral health crises, and overcome trauma.

FrontLine Service (formerly MHS, Inc.) was created in 1988 in response to the growing number of individuals who were struggling with untreated, severe mental illness and who were living in places not meant for human habitation.  Many of these individuals had been discharged from long term psychiatric institutions and been unsuccessful in navigating community mental health services.  Most were isolated, struggling with serious physical challenges and living under bridges, in abandoned buildings and on the banks of the flats.  Utilizing the philosophy of ‘going to those in need’, FrontLine reached out to these individuals, worked to gain their trust, and successfully assisted them in accessing the services and support that were so critical to their recovery.

Almost 30 years later, we have integrated the service philosophy of outreach into the majority of programs our agency offers.  FrontLine serves as a safety net for those in our community who are experiencing homelessness, psychiatric crises or trauma.  As the provider of crisis services for both adults and children, FrontLine Service works with those who are experiencing a psychiatric crisis or contemplating suicide.  We outreach to those in our community who have experienced trauma following violence in their own home or in their community.  And as the provider of the largest continuum of services in the state for persons experiencing homelessness, FrontLine works closely with individuals and families to assist them in achieving stabilization, entitlements and housing.  We have an extensive history of providing trauma-informed, client-centered support and services that are innovative and responsive to those with whom we work.

Resolving Crisis
FrontLine Service offers a 24/7 Suicide Prevention Hotline for children and adults whose safety and health are threatened by mental health challenges or overwhelming stressors. We provide crisis assessment and intervention services throughout Cuyahoga County, Ohio, and have done so without interruption since 1995.

Mobile Crisis hotline:  216.623.6888 – 24 hours 7 days a week
Chat Online  Monday thru Friday 3:00 pm to 9:00 pm

Text “FLS” to 741741

Ending Homelessness
We believe that anyone experiencing homelessness can obtain housing with the appropriate level of assistance or supportive services. Through participation in our outreach, shelter, psychiatric, and supportive services, we aim to promote sustained recovery, independence, and community participation in the lives of those we help.

Overcoming Trauma
We reach out to children and families whose lives have been shattered by violence, working closely with those who have experienced or witnessed sexual and/or physical abuse, kidnapping, suicide, homicide, rape, and sudden loss of a loved one. We provide the intensive clinical services needed to help overcome the trauma and to break the cycle of violence in homes and communities across Cuyahoga County.