Therapist

Summary:  We are looking for a dedicated, enthusiastic and advocacy driven individual to fill the role of Trauma Therapist in the Partnering for Family Success program. This is a nationally recognized program that will allow you to serve individuals and families by providing a diverse range of case management and therapeutic interventions. This role will provide a range of prevention, assessment, and trauma specific intervention services with individuals who are experiencing significant emotional and behavioral difficulties related to traumatic life events. Intervention models include Critical Time Intervention, Trauma Focused Cognitive Behavioral Therapy, Trauma Adapted Family Connections, Motivational Interviewing and others. Services are provided in accordance with the fidelity of the evidence-based model. This program works closely with other agency partners so the ability to work within in a team setting is a must. This position completes diagnostic assessments, treatment plans and progress notes that are sensitive and responsive to client cultural and ethnic backgrounds, functioning and needs, as well as environmental and situational factors by collecting and evaluating client information.

Qualifications: Must have a Master’s degree and a LSW or LPC license

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

Santo, Dana

Dana Santo

 

Dana Santo, PCC-S

 

Director of Family Housing Services

 

Mrs. Santo has been with FrontLine since 2004 and began her career in the Children Who Witness Violence Program as a Crisis Intervention Specialist. In 2007, she transitioned into the role of Program Manager to oversee the Child Trauma Services Program. In this role, she partnered with the Cuyahoga County Department of Children and Family Services to provide training to Department of Children and Family Services staff on trauma-informed practices and directly managed FrontLine staff that provided assessments and treatment to clients diagnosed with Post Traumatic Stress Disorder. These activities helped to ensure an overall increased trauma-informed approach in the child welfare system. In 2012, Mrs. Santo began to oversee FrontLine’s Defending Childhood Central Intake and Assessment Program as Program Manager. In this capacity, she managed assessment specialists and therapists who provided trauma-focused diagnostic assessments as well as Trauma-Focused Cognitive Behavioral Therapy (TF-CBT).  In 2014, Ms. Santo oversaw the addition of a United Way-funded program to provide TF-CBT to mothers and children in crisis.  She holds a Bachelor of Arts Degree from Ohio University and a Master of Arts Degree from the University of Toledo. Ms. Santo is a Professional Clinical Counselor with Supervisor Designation, a Certified TF-CBT therapist and also a Trained Consultant in TF-CBT.  She is an active participant Cuyahoga County’s Trauma Collaborative.

Camp Bridges and the Traumatic Loss Response Team

 

Dear Friend of FrontLine Service: 

Imagine a child who has lost a parent to homicide or suicide. Imagine how she might feel: Confused, abandoned, lonely, afraid.

It’s difficult to imagine that there are children in Greater Cleveland who are suffering such pain and loss. But I meet these kids every day in my role as the Program Manager of the Traumatic Loss Response Team at FrontLine Service.

Now imagine being able to give these children a special day filled with hope, healing, and summer fun. Think about them spending the day with other children “just like them,” who’ve experienced a similiar trauma—in a place where they finally don’t feel so alone. This is a day that we make happen every year at Camp Bridges—FrontLine’s day-long summer camp for kids in Cleveland who are grieving a loved one killed by a violent tragedy.

Camp Bridges is scheduled for Friday, August 5. Please consider making a donation now to help make sure we can provide a special day for 50 campers.

We have heard campers describe camp as “their best day ever.” One grandma called me in tears to tell me it was the happiest she had seen her grandchildren since their mother was killed. 

At camp, each child will be paired with a caring adult who has volunteered to be their “buddy” for the day as they play, hike, enjoy ice cream, and make therapeutic crafts to memorialize their lost loved one.

Some of our volunteers are young adults who attended Camp Bridges as children, when they were mourning their own loved ones. They remember how much Camp Bridges meant to them and want to be sure other children have the same opportunity. One camp graduate told us he returns to camp to volunteer because “it is the only day I feel like my life matters and someone needs me.”

Will you please help us make Camp Bridges a success this year? Your donation will support our Traumatic Loss Response Team, who purchases the craft supplies, ice cream, and food for our campers. .

YOU can be a buddy and a hero to the children we serve by making a donation today!

Thank you for being a donor to FrontLine Service! Together we will keep bringing hope, healing, and a brighter day to the kids and families who need us most.

Sincerely,  

Eileen Zatta

Program Manager of FrontLine’s Traumatic Loss Response Team  

PS: When you visit our online donation page, you may designate your gift to the Traumatic Loss Response Team! If you have questions about Camp Bridges or need assistance making your donation, please contact Corrie Taylor at 216.274.3492 or corrie.taylor@FrontLineService.org. 

Eileen Zatta with two campers in 2015

 

Williams, Martin

Martin-Phot2o

Martin L. Williams, MSSA, LISW
Director, Case Management Services

 

Martin L. Williams serves FrontLine Service as Director of Case Management Services. His responsibilities include oversight of case management and outreach services for persons who are homeless and disabled by mental illness, physical illness, or dual-disorders; this includes forensic and prison re-entry services.

Mr. Williams earned his bachelor’s degree from Edinboro University of Pennsylvania and his master’s degree from the Mandel School of Applied Social Science at Case Western Reserve University. His experience includes working with homeless adults with severe mental illness, substance abuse issues, developmental disabilities, HIV/AIDS, as well as the military veteran population.

Mr. Williams has a long history working at FrontLine Service (10 years) starting as an outreach worker, Program Manager of the outreach team, designing the first Prison Pilot Program, and as a Program Manager for the IDDT team. He left FrontLine Service to spread his wings to become the Regional Director of Program Services at VOA and returned last year to become the Program Manager for the Supportive Services for Veterans and Families and Rapid Rehousing programs.

Glassco, Angela

angelag

Angela Glassco, MPA, LSW
Chief Operating Officer

Angela Glassco currently serves as the Chief Operating Officer at FrontLine Service.

 

Ms. Glassco has over 20 years of experience working in the nonprofit sector, specifically with persons living with disabilities and experiencing homelessness.  She has a Masters degree in Public Administration and is a licensed social worker.  Prior to joining FrontLine, she was employed at EDEN (a non-profit agency, focused on developing housing for the homeless) for 18 years, starting her career there as a case manager and assuming roles of increasing responsibility during her tenure.  She has a solid and extensive understanding of the homeless continuum and while at EDEN was in the forefront of implementation of innovative services and programs.

 

Ms. Glassco joined FrontLine in 2014 as the agency’s first Director of Integrated Care, starting up our first full integrated care clinic.  She served in that capacity until early 2017, at which time the position of Director of Quality Improvement became available.  In the short time she has been in this role, she has organized QI initiatives, clarified and delegated responsibilities to her supervisees and was working to broaden the agency’s understanding of Quality.  She has worked closely with Eric Morse, FrontLine’s previous COO, co-facilitating the massive undertaking of implementing our agency’s move to a new electronic documentation system, EVOLV, and now, serving in the lead role of preparing the agency for behavioral health redesign.

 

Angela received her BA in Psychology from Bowling Green State University and her Master’s in Public Administration from Cleveland State University.

Children Who Witness Violence-Crisis Intervention Specialist

Summary: Under general supervision and working as part of the Children Who Witness Violence Team (CWWV), provides mobile crisis assessment and crisis intervention services to children and their families who have witnessed violence.  Makes treatment recommendations, and develops, completes and monitors individualized service plans (ISPs).  Completes and maintains service documentation according to agency and regulatory standards.

Qualifications: LSW, LISW, LPC or LPCC required.  Bachelor’s degree in social work, psychology, sociology or related field, or a minimum of four years professionally supervised work in the delivery of mental health, chemical dependency and/or social services.  This is a first shift position.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

Crisis Intervention Specialist – Adult Mobile Crisis Team and Child Response Team

Summary:  Under general supervision and working as part of the Mobile Crisis Team (MCT) or Child Response Team (CRT) performs crisis screening, hotline, referral/information to individuals who present in need of mental health services. Provides mobile crisis assessment and crisis intervention services to children and adults who present in a mental health crisis. Coordinates the utilization of other County funded crisis and emergency services. Completes and maintains service documentation according to agency and regulatory standards.

Qualifications: Bachelor’s degree in social work, psychology, sociology or related field, with a minimum of one year professionally supervised work in the delivery of mental health, chemical dependency and/or social services.  LSW, LISW, LPC or LPCC required.  This is non-exempt, union position.  Schedule hours are Four (4), 10-hour shifts, days vary.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

Brincka, Steve

Steve Brincka

Steve Brincka
Chief Financial Officer

 

Mr. Brincka has worked in non-profit hospital finance since 1985.  He earned his Bachelor of Business Administration degree from Cleveland State University in 1983 and his Certified Public Accountant Certificate in 1990.   Mr. Brincka joined FrontLine Service in May 2015.  He is responsible for planning and overseeing all financial-related activities including accounting, finance, forecasting, budgeting, strategic planning, banking relationships, risk management, capital expenditures, and cash flow.

Employment Specialist – Supported Employment Program

Job Summary: This position assists consumers obtain and maintain employment that is consistent with their vocational goals. The Employment Specialist engages consumers and establishes trusting, collaborative relationships directed towards the goal of competitive employment in community job settings with other workers who may or may not have psychiatric disabilities. This position is also responsible for assisting consumers in obtaining information about their benefits (e.g., SSI, VA, Medicaid, etc.) and how they will be affected by employment in order for consumers to make good decisions about employment opportunities.

Qualifications: qualified candidates must possess a Bachelors’ degree in social services or related field required.  Valid Ohio driver’s license proof of automobile insurance also required.

Interested in applying?

Email resumes to: Human Resources  or fax to 216.861.7072.  Fill Out Application Here.

 

Chief Financial Officer

Summary:  A great opportunity for a Chief Financial Officer to join a dynamic and innovative Executive team, reporting to the President/CEO. The Chief Financial Officer will assume both a strategic role in the management of the company and will serve as a trusted advisor to the Executive team. In addition, this hands-on leader will assume primary responsibility for planning and overseeing all financial-related activities including accounting, finance, forecasting, budgeting, strategic planning, banking relationships, risk management, capital expenditure and cash flow. This experienced leader will demonstrate excellent problem solving, interpersonal and creative skills along with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

Qualifications:  A minimum of 10 years progressive management and leadership experience in positions of financial and accounting responsibility, a background in a non-profit agency is desirable, CPA and/or MBA preferred

Interested in applying?

Email your resume to Elizabeth Shepard or Fill Out Application Here

Coordinated Intake Has Moved

The Coordinated Intake Program, serving all men, women and families who are newly homeless, is moving from 2100 Lakeside Men’s Shelter and Norma Herr Women’s Center to a single location at 1736 Superior Ave, on the 2nd floor of the Cosgrove Building.

Map and Information

Program Coordinator – Housing Site(s)

Job Summary:  Responsible for the administrative tasks and provision of the support services staff of Permanent Supportive Housing Program. Functions as a champion for evidenced based practices/ best practice models, including Housing First, Motivational Interviewing, Stages of Change/ Treatment, Critical Time Intervention, and Integrated Care.  As part of a multidisciplinary team, initiates and engages formally homeless disabled individuals living at Permanent Supportive Housing by providing an integrated service delivery model. Responsible for the implementation of the Permanent Supportive Housing Program, as funded and in accordance with HUD guidelines for homeless disabled individuals by providing an integrated service delivery model.  Ensures the provision of services designed to be pro-active and incorporate a philosophy of prevention services and focus on strategies to help clients change aspects of their behavior, in regard to physical and mental health and addiction.

Qualifications: LSW, LPC or RN and Bachelor’s degree in social work, counseling, nursing or psychology with a minimum of three years related work experience in a non-profit, health related organization. Must have a valid drivers license.

Interested in Applying?

Email Resumes to: Human Resources or Fill out Application Here

 

Case Manager-Permanent Housing Site(s)

Summary: Under general supervision, initiates and engages formally homeless disabled individuals living at Permanent Supportive Housing by providing an integrated case management service delivery model. Develops goals and objectives for clients to maintain housing and meet their individually identify goals including but not limited to treatment of mental health symptoms, alcohol and other drug abuse issues, health care linkage, increasing income, and increasing self-sufficiency and self-determination. The services are designed to be pro-active and incorporate a philosophy of prevention services and focus on strategies to help clients change aspects of their behavior, in regard to physical and mental health and addiction.

Qualifications: Bachelors Degree in Social Work, Services, Psychology, Sociology or related field.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

Program Coordinator-Online Emotional Support

Summary:  Responsible for oversight of the Crisis Chat and Crisis Text program in the Mobile Crisis Team, including but not limited to the recruitment, training, scheduling and supervision of the volunteers and/or student interns who will provide the crisis chat services. Also responsible for assisting the Mobile Crisis Team Program Managers in the development, implementation, monitoring and evaluating the performance of a Mobile Crisis Team of professionals and support staff for the delivery of referral and information, hotline and crisis intervention services. Effectively supervises supports and promotes professional and personal growth of all crisis team staff members when needed. Performs crisis screening, hotline, referral/information and enrollment services to individuals who present in need of mental health services. Provides mobile crisis assessment and crisis intervention services to children and adults who present in a mental health crisis. Makes treatment recommendations, and develops, completes and monitors individualized service plans

Qualifications: Must have a LPCC or LISW license with a Master’s degree in social work, counseling or social service discipline with a minimum of five years mental health, chemical dependency and/or social services work experience including a minimum of one year of supervisory experience, or equivalent combination of education and experience.

 This is a 2nd shift, Monday-Friday position.

Interested in applying?

Email your resume to Elizabeth Shepard or Fill Out Application Here