LPN – Part-time Weekends

Summary: Under direction of the Nurse Manager, the Crisis Stabilization Unit Nurse is responsible for coordinating all aspects of the pharmacological management services to clients in the Crisis Stabilization Unit. He/she will collect information that will be used to identify health issues and needs of the clients. They will provides ongoing medication and diagnosis education and monitoring. They will work with the program psychiatrist to initiate and stabilize clients on medications.

Qualifications:  Must have an LPN or RN.

Shifts currently available are Saturday & Sunday 1st, 2nd and 3rd shifts.

Interested in applying?

Email your resume to Elizabeth Shepard or Fill Out Application Here

TF-CBT Independent Counselor

Summary: Under general supervision of the Defending Childhood Program Manager, but working independently, the Trauma Focused Cognitive Behavioral Therapy (TF-BCT) Counselor will provide a range of prevention, assessment, and intervention services with individuals who are experiencing significant emotional and behavioral difficulties related to traumatic life events. Must be able to complete and maintain service documentation according to agency and regulatory standards.

Qualifications: LISW or LPCC required. Master’s degree in social work, counseling, psychology, sociology or related field and one year applicable work or internship experience, or a minimum of four years professionally supervised work in the delivery of mental health, chemical dependency and/or social services.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here


Summary: The custodian is responsible for maintaining a clean and safe working environment for staff, clients and visitors. This includes but is not limited to: cleaning and disinfecting bathrooms, removing trash from the facility, polishing floors and preparing suites for clients. This position is at the North Point housing facility.

Qualifications:Qualified candidates must possess a high school diploma plus one year of custodial/housekeeping experience or equivalent combination of education and experience.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

FrontLine Service awarded $2.2 million Veterans Affairs grant

FrontLine Service awarded $2.2 million federal Veterans Affairs grant to service veterans who are homeless or at risk of becoming homeless.

CLEVELAND, OHIO – FrontLine Service was awarded a $2.2 million grant to serve military veterans in Cuyahoga, Lake and Lorain County, who are at risk of becoming homeless or who are currently homeless.  The Supportive Services for Veteran Families (SSVF) grant provides permanent housing for military Veterans and their families.  In addition to rapid placement into housing, the program provides eviction prevention, short-term rental subsidy, utility connection, furniture assistance, transportation assistance, and connection with Veteran services and community resources. 

Susan Neth, Chief Executive Officer at FrontLine Service remarked, “FrontLine Service is deeply committed to ending veteran homelessness in Cuyahoga County Working closely with our community partners, we have been in the forefront of efforts to serve those who have fought for our country and are now struggling without the safety and security of a home.  We are grateful for this opportunity to expand these critical services outside of Cuyahoga County.”


Independent Substance Abuse/Behavioral Health Counselor

Summary:  Under the general supervision of the Director of Integrated Care and working as part of the Counseling Department, the Substance Use Disorder/Behavioral Health Counselor working as an independent practitioner, provide a range of prevention, assessment, and intervention services. The SUD/BH Counselor will also provide individualized and group services to address a wide array of issues, including mental health, chemical dependency, and trauma. Must be able to complete and maintain service documentation according to agency and regulatory standards.

Qualifications: Masters Degree with specialization in social, behavioral or human services and three (3) years relevant Chemical Dependency counseling work experience is required. Must possess an independent license (LISW, LPCC). Must have strong intervention ability and be able to work independently.  Must have knowledge and experience working with dually diagnosed clients.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

Referral & Information Specialist

Summary:  Under general supervision and working as part of the Community Psychiatric Supportive Treatment provides on-going intensive mental health interventions to persons who have a severe and persistent mental illness, chemical dependency diagnosis, and who are homeless. Completes and maintains progress notes, service logs and other pertinent documentation according to agency and regulatory service standards. Provides stage-wise interventions in accordance with the evidence based Integrative Dual Disorder Treatment (IDDT) model.

Qualifications: Bachelor’s degree in social work, psychology, sociology or related field and one year applicable work or internship experience, or a minimum of four years professionally supervised work in the delivery of mental health, chemical dependency and/or social services.

Interested in applying?

Email your resume to Human Resources or Fill Out Application Here

Santo, Dana

Dana Santo


Dana Santo, PCC-S


Director of Family Housing Services


Mrs. Santo has been with FrontLine since 2004 and began her career in the Children Who Witness Violence Program as a Crisis Intervention Specialist. In 2007, she transitioned into the role of Program Manager to oversee the Child Trauma Services Program. In this role, she partnered with the Cuyahoga County Department of Children and Family Services to provide training to Department of Children and Family Services staff on trauma-informed practices and directly managed FrontLine staff that provided assessments and treatment to clients diagnosed with Post Traumatic Stress Disorder. These activities helped to ensure an overall increased trauma-informed approach in the child welfare system. In 2012, Mrs. Santo began to oversee FrontLine’s Defending Childhood Central Intake and Assessment Program as Program Manager. In this capacity, she managed assessment specialists and therapists who provided trauma-focused diagnostic assessments as well as Trauma-Focused Cognitive Behavioral Therapy (TF-CBT).  In 2014, Ms. Santo oversaw the addition of a United Way-funded program to provide TF-CBT to mothers and children in crisis.  She holds a Bachelor of Arts Degree from Ohio University and a Master of Arts Degree from the University of Toledo. Ms. Santo is a Professional Clinical Counselor with Supervisor Designation, a Certified TF-CBT therapist and also a Trained Consultant in TF-CBT.  She is an active participant Cuyahoga County’s Trauma Collaborative.

Camp Bridges and the Traumatic Loss Response Team


Dear Friend of FrontLine Service: 

Imagine a child who has lost a parent to homicide or suicide. Imagine how she might feel: Confused, abandoned, lonely, afraid.

It’s difficult to imagine that there are children in Greater Cleveland who are suffering such pain and loss. But I meet these kids every day in my role as the Program Manager of the Traumatic Loss Response Team at FrontLine Service.

Now imagine being able to give these children a special day filled with hope, healing, and summer fun. Think about them spending the day with other children “just like them,” who’ve experienced a similiar trauma—in a place where they finally don’t feel so alone. This is a day that we make happen every year at Camp Bridges—FrontLine’s day-long summer camp for kids in Cleveland who are grieving a loved one killed by a violent tragedy.

Camp Bridges is scheduled for Friday, August 5. Please consider making a donation now to help make sure we can provide a special day for 50 campers.

We have heard campers describe camp as “their best day ever.” One grandma called me in tears to tell me it was the happiest she had seen her grandchildren since their mother was killed. 

At camp, each child will be paired with a caring adult who has volunteered to be their “buddy” for the day as they play, hike, enjoy ice cream, and make therapeutic crafts to memorialize their lost loved one.

Some of our volunteers are young adults who attended Camp Bridges as children, when they were mourning their own loved ones. They remember how much Camp Bridges meant to them and want to be sure other children have the same opportunity. One camp graduate told us he returns to camp to volunteer because “it is the only day I feel like my life matters and someone needs me.”

Will you please help us make Camp Bridges a success this year? Your donation will support our Traumatic Loss Response Team, who purchases the craft supplies, ice cream, and food for our campers. .

YOU can be a buddy and a hero to the children we serve by making a donation today!

Thank you for being a donor to FrontLine Service! Together we will keep bringing hope, healing, and a brighter day to the kids and families who need us most.


Eileen Zatta

Program Manager of FrontLine’s Traumatic Loss Response Team  

PS: When you visit our online donation page, you may designate your gift to the Traumatic Loss Response Team! If you have questions about Camp Bridges or need assistance making your donation, please contact Corrie Taylor at 216.274.3492 or corrie.taylor@FrontLineService.org. 

Eileen Zatta with two campers in 2015


Williams, Martin


Martin L. Williams, MSSA, LISW
Director, Case Management Services


Martin L. Williams serves FrontLine Service as Director of Case Management Services. His responsibilities include oversight of case management and outreach services for persons who are homeless and disabled by mental illness, physical illness, or dual-disorders; this includes forensic and prison re-entry services.

Mr. Williams earned his bachelor’s degree from Edinboro University of Pennsylvania and his master’s degree from the Mandel School of Applied Social Science at Case Western Reserve University. His experience includes working with homeless adults with severe mental illness, substance abuse issues, developmental disabilities, HIV/AIDS, as well as the military veteran population.

Mr. Williams has a long history working at FrontLine Service (10 years) starting as an outreach worker, Program Manager of the outreach team, designing the first Prison Pilot Program, and as a Program Manager for the IDDT team. He left FrontLine Service to spread his wings to become the Regional Director of Program Services at VOA and returned last year to become the Program Manager for the Supportive Services for Veterans and Families and Rapid Rehousing programs.