Executive Team


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  • Susan Neth, MS, LSW
  • Executive Director

Ms. Neth joined the agency in 1988 as a case manager and is the longest-tenured staff member.  She was selected to be the Executive Director by a unanimous Board of Trustees during their meeting of December 18, 2008.

With a newly-awarded license as a Social Worker, Ms. Neth came to FrontLine Service in 1988 as a Case Manager, providing community-based rehabilitative and supportive services for homeless, severely mentally-disabled adults.  Before joining FrontLine Service, Ms. Neth had earned a Bachelor of Arts degree in Psychology and a Bachelor of Science degree in Social Work from Cleveland State University. In 1989, she became a Clinical Record Specialist for FrontLine Service, earning the agency’s certification from the Ohio Department of Mental Health, and negotiating contracts by which FrontLine Service would receive reimbursement for Medicaid-eligible services.

Ms. Neth was promoted to Systems Director in 1991, managing the agency’s administrative, fiscal, billing, and information-systems functions, as well as serving as the Client Rights Officer.  She crafted and implemented a comprehensive quality improvement plan that later became a critically important foundation for the agency’s successful expansion into residential, shelter, and crisis intervention services. She also wrote and directed the implementation of a comprehensive set of agency operational policies and procedures.

In 1993, Ms. Neth earned her Master of Science degree in Organizational Development and Analysis from Case Western Reserve University. The following year, she was named Director of Community Support, and directed the creation of many of the assertive outreach, shelter, and permanent supportive housing programs. She was also instrumental in the difficult task of integrating a child crisis service team from another agency into the newly-created Mobile Crisis Team.

As community support became just one of many services helping FrontLine Service’s homeless and disabled clients to achieve housing, recovery, and independence, Ms. Neth became Director of Homeless Services in 1999. In this role, she created, developed, and monitored a broad range of outreach, shelter, community support, and housing programs, and ensured that their services were well coordinated and readily accessible to clients. In 2002, Ms. Neth was named Director of Community Development. In this role, she led the agency’s development of the Community Women’s Shelter, and a major initiative that resulted in FrontLine Service’s accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Appointed the agency’s first Chief Operating Officer in 2006, she continued her work to cultivate and nurture constructive relationships with other community service providers, and led the agency’s planning and renovation of the 36,000 square foot physical facility that now serves as the FrontLine Service’s administrative and service headquarters. She also worked closely with agency leaders in an initiative to improve service efficiency, productivity, and outcomes.

With this impressive scope of achievements, the trust and enthusiasm of staff members, and the strong relationships she has developed with many of the service providers, government officials, and advocacy groups in the greater Cleveland area, Ms. Neth leads FrontLine Service in the fulfillment of its important mission during a time of significant cultural, political, and economic turmoil.


 

Meredith Black, MBA

 

Director of Human Resources

 

Ms. Black holds a Masters degree in Business Administration from Baldwin Wallace College and a SPHR Certification (Senior Professional in Human Resources). Ms. Black has worked in Human Resources since 2001, most of which has been has been in the non-profit sector.  She has been employed by FrontLine Service since 2007.  Ms. Black oversees all recruiting, benefits administration, employee relations issues, staffing, training/orientation, and reporting.


Steve Brincka

Steve Brincka
Chief Financial Officer

 

Mr. Brincka has worked in non-profit hospital finance since 1985.  He earned his Bachelor of Business Administration degree from Cleveland State University in 1983 and his Certified Public Accountant Certificate in 1990.   Mr. Brincka joined FrontLine Service in May 2015.  He is responsible for planning and overseeing all financial-related activities including accounting, finance, forecasting, budgeting, strategic planning, banking relationships, risk management, capital expenditures, and cash flow.


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Angela Glassco, MPA, LSW
Chief Operating Officer

Angela Glassco currently serves as the Chief Operating Officer at FrontLine Service.

 

Ms. Glassco has over 20 years of experience working in the nonprofit sector, specifically with persons living with disabilities and experiencing homelessness.  She has a Masters degree in Public Administration and is a licensed social worker.  Prior to joining FrontLine, she was employed at EDEN (a non-profit agency, focused on developing housing for the homeless) for 18 years, starting her career there as a case manager and assuming roles of increasing responsibility during her tenure.  She has a solid and extensive understanding of the homeless continuum and while at EDEN was in the forefront of implementation of innovative services and programs.

 

Ms. Glassco joined FrontLine in 2014 as the agency’s first Director of Integrated Care, starting up our first full integrated care clinic.  She served in that capacity until early 2017, at which time the position of Director of Quality Improvement became available.  In the short time she has been in this role, she has organized QI initiatives, clarified and delegated responsibilities to her supervisees and was working to broaden the agency’s understanding of Quality.  She has worked closely with Eric Morse, FrontLine’s previous COO, co-facilitating the massive undertaking of implementing our agency’s move to a new electronic documentation system, EVOLV, and now, serving in the lead role of preparing the agency for behavioral health redesign.

 

Angela received her BA in Psychology from Bowling Green State University and her Master’s in Public Administration from Cleveland State University.


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Jennifer Harrison, MSSA, LISW-S

 

Director of Housing and Employment

 

Ms. Harrison has more than 20 years of progressive leadership experience in the nonprofit sector, primarily in the field of community behavioral healthcare.  She holds a Master’s degree in Social Administration from Case Western Reserve University, and is a Licensed Independent Social Worker.   Ms. Harrison is also a national surveyor for the Commission on Accreditation of Rehabilitation Facilities (CARF).

 

Ms. Harrison joined FrontLine in 2017, as the Director of Housing and Employment.   In this capacity, she oversees the delivery of social services in FrontLine’s growing portfolio of permanent supportive housing programs, which are positioned to serve more than 1,000 chronically homeless, disabled individuals by 2020.  She also provides leadership to FrontLine’s two Safe Haven group homes, the Supported Employment team, and FrontLine’s residential treatment program for individuals with co-occurring disorders.  In addition to programmatic oversight, Ms. Harrison also plays a key role in several critical agency initiatives, including implementation of Medicaid’s behavioral health redesign, organizational policy development, the development of data management systems, and staff on-boarding/training.

 

Ms. Harrison is passionate about improving the quality of behavioral healthcare services, and ultimately the lives of persons served, through the application of evidence-based practices, data-driven decision making, professional development of the behavioral health workforce, and program evaluation.

 


  • LaTonya Murray, MA
  • Director of Emergency Housing Services

Ms. Murray has been employed in various positions at FrontLine Service since 1991.  She is currently the Director of Emergency Housing Services, a newly established position developed to align all emergency shelter related programs and services under one umbrella.  Ms. Murray spent 7 years as FrontLine Service’s Director of Quality Improvement (QI) and was integral in the agency’s continued accreditation status with the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as a certified mental health agency with Ohio Department of Mental Health.  Prior to her work in QI, Ms. Murray was responsible for the development and oversight of the outreach programs, a drop-in center for homeless mentally ill persons and an emergency shelter for disabled men as well as coordinating services for clients throughout the agency.  Her career in homeless services began in the New York City shelter system in the late 1980’s.  She received a Master’s Degree in Psychology from Cleveland State University and a Bachelor’s Degree from the University of Michigan.


  • Rick Oliver, PCC-S
  • Director of Crisis and Trauma Services

Mr. Oliver currently holds the position of Director of Crisis and Trauma Services at FrontLine Service and in this capacity directs approximately 60 full and part time staff, in four separate crisis response programs.  He has held this position since 2004.  Prior to that time, Mr. Oliver was a Program Manager for the Adult Mobile Crisis Team, a position he held for 9 years.  Mr. Oliver earned a Master’s Degree in Education with a focus on Community Counseling at Kent State University and is a Professional Clinical Counselor in the State of Ohio. He has over 25 years of experience in the field of community mental health treatment and more than 20 years of management experience.  He is a graduate of the Mental Health Executive Leadership Program from Case Western Reserve University’s Weatherhead School of Management.  Mr. Oliver is currently the chair of the Cuyahoga County Suicide Prevention Taskforce.


Dana Santo

 

Dana Santo, PCC-S

 

Director of Family Housing Services

 

Mrs. Santo has been with FrontLine since 2004 and began her career in the Children Who Witness Violence Program as a Crisis Intervention Specialist. In 2007, she transitioned into the role of Program Manager to oversee the Child Trauma Services Program. In this role, she partnered with the Cuyahoga County Department of Children and Family Services to provide training to Department of Children and Family Services staff on trauma-informed practices and directly managed FrontLine staff that provided assessments and treatment to clients diagnosed with Post Traumatic Stress Disorder. These activities helped to ensure an overall increased trauma-informed approach in the child welfare system. In 2012, Mrs. Santo began to oversee FrontLine’s Defending Childhood Central Intake and Assessment Program as Program Manager. In this capacity, she managed assessment specialists and therapists who provided trauma-focused diagnostic assessments as well as Trauma-Focused Cognitive Behavioral Therapy (TF-CBT).  In 2014, Ms. Santo oversaw the addition of a United Way-funded program to provide TF-CBT to mothers and children in crisis.  She holds a Bachelor of Arts Degree from Ohio University and a Master of Arts Degree from the University of Toledo. Ms. Santo is a Professional Clinical Counselor with Supervisor Designation, a Certified TF-CBT therapist and also a Trained Consultant in TF-CBT.  She is an active participant Cuyahoga County’s Trauma Collaborative.


  • Corrie Taylor
  • Director of Development

Ms. Taylor has worked in the field of development, fundraising and marketing for eighteen years.  In that time, Ms. Taylor has helped to secure funding for non-profits providing services for individuals with disabilities as well as mental health services and mentoring programs for youth. She earned her Bachelor of Arts degree in Psychology and Women’s Studies from Denison University and is a member of the Association of Fundraising Professionals of Greater Cleveland.  Ms. Taylor joined FrontLine Service in February, 2012.  Ms. Taylor is responsible for fundraising initiatives as well as marketing and communications for FrontLine Service.


  • Dr. Cynthia Vrabel
  • Medical Director

Dr. Vrabel is the Medical Director of FrontLine Service.   In addition to her clinical work she is currently involved in research and program development to address the issue of secondary traumatic stress in clinicians and first responders.  Dr. Vrabel received her Bachelors and Masters degrees in nursing from Kent State University and her MD degree from Case Western Reserve University School of Medicine.  She is currently an Assistant Clinical Professor of Psychiatry and Family Medicine at Case Western Reserve University where she has received several clinical teaching awards.  She was named to the Alpha Omega Alpha National Medical Honor Society and was recognized as an Exemplary Psychiatrist by the National Alliance on Mental Illness (NAMI).


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Martin L. Williams, MSSA, LISW
Director, Case Management Services

 

Martin L. Williams serves FrontLine Service as Director of Case Management Services. His responsibilities include oversight of case management and outreach services for persons who are homeless and disabled by mental illness, physical illness, or dual-disorders; this includes forensic and prison re-entry services.

Mr. Williams earned his bachelor’s degree from Edinboro University of Pennsylvania and his master’s degree from the Mandel School of Applied Social Science at Case Western Reserve University. His experience includes working with homeless adults with severe mental illness, substance abuse issues, developmental disabilities, HIV/AIDS, as well as the military veteran population.

Mr. Williams has a long history working at FrontLine Service (10 years) starting as an outreach worker, Program Manager of the outreach team, designing the first Prison Pilot Program, and as a Program Manager for the IDDT team. He left FrontLine Service to spread his wings to become the Regional Director of Program Services at VOA and returned last year to become the Program Manager for the Supportive Services for Veterans and Families and Rapid Rehousing programs.